Cayuga Health Engages Twiage to Enhance Communication Between Emergency Departments and EMS Partners

Twiage, a secure and real-time communication application used by EMS agencies and the emergency departments they bring patients to, recently launched at Cayuga Health System’s Cayuga Medical Center in Ithaca, NY and Schuyler Hospital in Montour Falls, NY. .

When patients are having a medical emergency (like a stroke or heart attack), every second can make a big difference. Twiage helps Cayuga Medical Center and Schuyler Hospital Emergency Departments communicate efficiently with EMS agencies so that patients get to where they need to go; it also empowers physicians by providing streamlined information to improve patient outcomes.

What distinguishes Twiage from other general healthcare communication systems is that it allows healthcare professionals to see real-time GPS tracking for ambulance ETAs, along with the ability to send HIPAA-compliant clinical data from the back of the ambulance.

“After using Twiage for a short time, our ED and EMS staff are talking about how much this technology makes things better for patients and EMS crews,” says Scott Goldsmith, Manager of Transfer Center and EMS Operations at Cayuga Medical Center. “I’ve asked different EMS crews for their feedback and it’s nothing but praise. Our team has seen first-hand how quick and easy Twiage is to use.”

“One recent example of how this technology saved precious minutes was when a patient was brought in after having suffered a stroke,” said Goldsmith. “The ED provider was able to witness the stroke assessment as it was performed in the ambulance allowing them to be prepared to take the necessary life-saving actions upon the patient’s arrival.”

Twiage has earned innovation awards and recognition from major healthcare organizations, such as the American Medical Association, American Heart Association, American College of Emergency Physicians, and Cleveland Clinic Innovations. Its technology is being used by hundreds of hospitals and EMS agencies in multiple states and has powered more than one million emergency medical transports since its inception.


About Cayuga Health

Cayuga Health System (CHS) has two hospitals, Cayuga Medical Center, and Schuyler Hospital, as well as a multi-specialty group, Cayuga Medical Associates, and a network of over 400 providers with Cayuga Health Partners.  Combined employment, including affiliated organizations, is over 2,500 employees serving multiple counties throughout Central New York and the Finger Lakes Region. Cayuga Heath offers care in many different medical and surgical specialties. The diversity of practitioners within CH provides patients with prompt specialist referrals and facilitates communication among their caregivers. CH has the additional advantage of swift referrals to world-class tertiary care centers when patients must travel out of town. Visit for more information.

About Twiage

 Twiage is an award-winning digital health company that provides novel communication and care coordination technology enabling hospitals, EMS, and other healthcare providers to accelerate emergency and non-emergency care, as well as improving patient flows among healthcare providers. Visit for more information.

Coronavirus (COVID-19) Information - What you need to knowLearn More
Skip to content